If you are not happy with your purchase just send it back to us in it's new condition and we will refund your purchase. The refund will be for the cost of the collar only, shipping will not be refunded . You will be responsible for the shipping rate to return the item. A refund will be issued upon recieving the item and in it's new condition. If the item arrives damaged please send us pictures to the following email address dogsofwintergarden@gmail.com . Please allow 24-48 business hours to respond to your request.